Question 1

How long does implementation take?

Accepted Answer

Most Starter builds go live in 7–10 working days. Growth typically takes 2–3 weeks and Professional 3–4 weeks, depending on the number of channels, integrations and the material you provide during onboarding.

Question 2

Can the AI reply on WhatsApp?

Accepted Answer

Yes. WhatsApp AI is included from the Growth plan. We set up the WhatsApp Business API on your number, design the conversation flows and connect them to your calendar and CRM so enquiries turn into bookings.

Question 3

Can it book appointments into our calendar?

Accepted Answer

It can. We connect Google Calendar, Outlook or your existing booking system with two-way sync, respect staff availability, buffers and working hours, and send automatic confirmations and reminders.

Question 4

Which CRMs do you integrate with?

Accepted Answer

We work with HubSpot, Zoho, Pipedrive and most modern CRMs, and we can integrate with in-house systems through APIs or webhooks on the Professional plan. If you have no CRM yet, we set one up for you.

Question 5

What support is included after launch?

Accepted Answer

Every plan includes monitoring, knowledge updates and technical support. Growth adds priority support and monthly performance reporting; Professional adds unlimited optimisation and a dedicated account manager.

Question 6

How customisable is the AI?

Accepted Answer

Fully. Tone of voice, greeting, qualifying questions, escalation rules, working hours and branding are all tailored to your business. On Professional you get unlimited conversation flows and custom workflows.

Question 7

How accurate is the AI?

Accepted Answer

Your AI answers from an approved knowledge base with guardrails, so it stays inside what your business actually offers. Anything outside its scope is escalated to a human rather than guessed. We review transcripts continuously and refine accuracy over time.

Questions, answered plainly

Every missed enquiry is a customer someone else answered.